|
DAS Legal Insurance
EDC role-players ‘telephoned’ DAS Claim Handlers to
discuss their policies. DAS employees had to deal with difficult
customer complaints and Broker queries.
|
|
| "Having
professional actors for role play simulations has added a
more realistic and dynamic dimension to our management and
personal development training programmes. Edc have worked
on programmes for RHM (Rank Hovis McDougall) and DAS Group
(Legal Expenses Insurers) where they have demonstrated their
acting versatility and flexibility of approach" |
|
Customer Service- Telephone Skills |
|
Christine Hunter - Director - Sunnyside
Development Training |
|
